#amtrak Ok, we had a great get away the other week, on the way home got hit in the nose by an amtrak object.. Not bad, but I should have had an xray. I filled out an incident report. Called Amtrak and have been told.
1. go to your dr. and we will decide if we will cover it.
2. NO ONE had called to ask what happened or see how I am.
3. When I have called. was told, it is 3 or 4 weeks, before I will get a letter. Still waiting to have my nose x-rayed or checked.
4. Got the letter, it is from Medicaid asking to release all medical records and SS records to AMTRAK.( (there is no reason for Amtak to have all medical records.)
5. Called Amtrak, unless I release all records I will not be assigned a person for my case.
1. go to your dr. and we will decide if we will cover it.
2. NO ONE had called to ask what happened or see how I am.
3. When I have called. was told, it is 3 or 4 weeks, before I will get a letter. Still waiting to have my nose x-rayed or checked.
4. Got the letter, it is from Medicaid asking to release all medical records and SS records to AMTRAK.( (there is no reason for Amtak to have all medical records.)
5. Called Amtrak, unless I release all records I will not be assigned a person for my case.
So where is Customer Care? As a travel junkie, this has been a shock. A simple incident has escalated due to no care on Amtrak's part. So sad, and angry. They cont. to stone wall me when I ask to have a person assigned. Not until I release all medical records.
see me yell right now..
